Products & Prices
How can I find a product on your website?
You can start by clicking on your desired category in the Category section at the top right of our website page to show all the products that fit under your chosen category . If you haven’t decided on an item yet, all you have to do is to write the product’s name or brand in the Search Bar at the top of our website page then click on search.
Will I pay any extra charge after placing an order on Rebel Locker?
You shouldn’t pay any extra charge after placing an order. The amount you need to pay, including shipping fees, will be calculated to you once you place your order.
How can I place an order on your website?
Click on the “add to cart” icon on your products of interest.
Click on the cart icon at the top left of our website page.
Sign in/log in to your account by entering your email address and password.
Type in your address and choose your prefered payment method.
Click on Place order to confirm payment method and place your order.
Once you place your order, we will send you a confirmation email if your order has been placed successfully. In case you didn’t receive a confirmation mail within three hours, please don’t hesitate to contact our customer service on +201119444365 or click here.
How do I know that my order has been placed successfully?
A confirmation message will be sent to you once your order has been placed successfully.
What should I do if the amount was deducted from my credit card without receiving a confirmation email?
Please contact our customer service on +201119444365 or contact us (clickable link) to assist you regarding your problem.
How can I track my order?
Once an order you placed through www.rebel-locker.com is prepared, we will send you SMS messages and/or email with your order status and a tracking number of your order which you can enter here Track Your Order.
How can I cancel my order?
In case you didn’t receive your order, you can easily cancel it by calling our customer service on +201119444365. If you already received your order, please check if your product fits our exchange policy which you can check by clicking here (clickable).
I haven't received my order yet. What should I do?
We are sorry for the inconvenience. You can track your order through this link Track Your Order. Also, you can always contact our customer support team on +201119444365.
I cannot add a product to my shopping cart. What should I do?
Please make sure that you marked your size and prefered color before adding an item to the shopping cart. If you still have the same problem, then the item is out of stock.
I placed an order and didn’t receive a confirmation email.What should I do?
Please contact us on +201119444365 to assist you with your problem.
What are the available payment methods on your website and mobile application?
We provide multiple payment methods: COD (Cash on Delivery): by which you will pay after your package has been delivered to your doorstep. Debit/Credit Cards
What is COD?
Cash on delivery service allows you to pay after your package has been delivered to your doorstep.
How to pay using debit/credit card?
After adding your desired items to the shopping cart, proceed to the payment method and click on the debit/credit card option. Enter your card’s info as required. Please make sure that your card is activated and valid for online payment.
How can I redeem promo-codes and vouchers?
Type in the code in the promo-code section after choosing your prefered payment method.
I couldn’t pay using my card. What should I do?
Please make sure that your card is activated and valid for online payment and have enough credit.
Can I pay using both methods?
Do you provide installment plans?
Do you provide installment plans?
The value of my order is greater than the value of the gift card/voucher, what should I do?
We will deduct the voucher/gift card value from your total amount and you can pay for the rest using one of our payment methods.